Return & Exchange Policy

For all Return and Exchange requests, please write to us at tootifrootiindia@gmail.com.

Exchange & Return Policy

Kindly note that all exchange and return requests must be reported to us within 7 days of the delivery date (including the day of delivery). Requests received after this period will not be accepted under any circumstances.

Exchange Eligibility

You may request an exchange only in the following cases:

• You received the wrong product.
• You received the wrong size.
• The product has a manufacturing defect.

Size Exchange Policy

We offer one free size exchange per order.

To ensure fair usage of our exchange policy:

• Size exchanges are allowed only one size up or one size down from the originally purchased size.
  • Example:
    • M → L or S ✔
    • L → XL or M ✔
    • M → XL, XXL or larger ✘
• Requests for exchanges involving two or more size changes will not be accepted, as these are considered a change of purchase preference rather than a sizing issue.
• Only one exchange request is permitted per order.

If the exchanged product has a higher price than the original product, the customer must pay the price difference before dispatch.

We provide free reverse pickup for eligible exchange requests wherever reverse pickup service is available.

Product Condition for Exchange

The product must:

• Be unused, unwashed, and unworn.
• Have the original sticker/tag attached.
• Be neatly folded and securely packed to prevent damage during transit.

Products that do not meet these conditions will not be eligible for exchange.

Refund Policy

Refunds are provided only in genuine cases involving defective or damaged products.

To request a refund, please email tootifrootiindia@gmail.com within 7 days of delivery, along with:

• Order details
• Description of the issue
• Clear photographs of the defective product

In exceptional situations where we approve a return despite the correct product being delivered, a ₹100 reverse pickup and handling charge will be deducted from the refund amount.

Refunds will be processed to the original payment method or to the bank account provided by the customer.

Colour & Design Variation

Actual product colours and print placement may vary slightly from the images displayed on our website, advertisements, or social media due to screen settings and the printing process.

Such minor variations are not considered defects and are not eligible for return, refund, or exchange.

Damage Caused After Delivery

If our inspection determines that the damage occurred due to misuse, improper handling, washing, or any action by the customer after delivery, no refund or exchange will be provided.

Please do not accept packages that appear visibly damaged during delivery.

Additional Terms

• We reserve the right to reject any return or exchange request that does not meet the above conditions.
• Products that have been used or washed cannot be exchanged or refunded.
• Products purchased during a sale or using a discount code are not eligible for refunds.
• Free size exchange is available only for one size up or one size down. Refunds are not provided for size-related issues.
• Exchange and return requests will be processed only once per order.

Customer Support Hours

Monday to Saturday: 10:00 AM – 7:00 PM