Shipping Policy

How quickly will my order be shipped?

Orders are generally processed and shipped within 24–48 working hours after the order is placed.

How long will it take for my order to be delivered?

Orders within India are typically delivered within 5–8 working days from the date of placing the order, depending on the shipping address and other factors such as public holidays, weather conditions, remote locations, courier serviceability, and other circumstances beyond our control.

For certain locations, including parts of Jammu & Kashmir and North-East India, delivery may take up to 10 working days.

In rare cases, delivery may take longer due to product availability, courier delays, unforeseen circumstances, or other factors beyond our control.

The delivery timelines mentioned above are estimated timelines and not guaranteed delivery dates.

Can I cancel or return my order because of delivery time?

Once an order has been dispatched, it cannot be cancelled solely because the customer does not wish to wait for the estimated delivery timeline.

If the order is delivered within the applicable delivery timeline stated above, it will be considered delivered within the stated timeline and will not be eligible for return or refund solely because the customer expected an earlier delivery.

Returns and exchanges for eligible reasons, such as receipt of an incorrect product or a genuine manufacturing defect, are governed by our Return & Exchange Policy.

How do I track my order?

Once your order has been shipped, tracking details will be shared with you on your registered email address and/or other contact details provided at the time of placing the order.

If you have not received your tracking details, please write to us at tootifrootiindia@gmail.com within 48 hours of placing the order.

Which courier companies do you use?

Depending on the delivery location and pincode serviceability, we may ship your order through Delhivery, Xpressbees, Blue Dart, Ecom Express, or another suitable logistics partner.

The courier partner is selected based on availability and serviceability for the delivery pincode.

What if my tracking status shows "Delivered" but I have not received the order?

In some cases, an order marked as delivered may have been received by a family member, neighbour, flatmate, security guard, reception, or office mailroom.

If you have received a delivery notification but cannot locate the package, please first check with the above-mentioned persons and locations.

If you still cannot locate your order, please contact us at tootifrootiindia@gmail.com within 48 hours of the delivery notification.

We will raise the matter with our courier partner and investigate the delivery. The investigation may take up to 10 working days, depending on the courier partner's investigation process.

In genuine cases where the courier confirms that the package was not delivered to the customer, we will take appropriate action, which may include a refund of the order amount.

Please note: Claims reported after 48 hours of the delivery notification may be difficult to investigate with the courier partner. Therefore, we may not be able to accept responsibility for claims reported after this period.

Delivery Delays

While we make every effort to deliver orders within the estimated timeline, delivery may occasionally be delayed due to circumstances beyond our control, including:

Public holidays
Extreme weather conditions
Natural disasters
Courier operational issues
Transportation delays
Remote or difficult-to-service locations
Incorrect or incomplete address/contact information provided by the customer
Product availability
Other unforeseen circumstances

Such delays do not automatically qualify the order for cancellation, return, or refund.

Payment

All orders must be paid for using the payment methods available at checkout.

At present, Cash on Delivery (COD) is not available.

For any questions regarding shipping or delivery, please contact us at tootifrootiindia@gmail.com.

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM